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FAQs on Cross-Save Function Between Genshin Impact HoYoverse Accounts and Microsoft Accounts Genshin Impact Official 54m ago Follow Greetings, dear Travelers!Genshin Impact is about to launch on Xbox Series X|S. Here, we will answer your questions about the cross-save function from five aspects: account linking, top-ups, bundles and limited-time rewards, Co-Op on Xbox, and friends.〓Account Linking〓● Linking OperationsQ1: What is the cross-save function between HoYoverse Accounts and Microsoft Accounts?A1: The cross-save function between accounts allows you to link accounts from two different platforms (your HoYoverse Account and your Microsoft Account) and share your progress as well as your in-game data between the two accounts. Once your qualifying Microsoft Account is linked to a HoYoverse Account, you will be able to log in on iOS/Android/PC using your HoYoverse Account, or on Xbox using the Microsoft Account linked to the same HoYoverse Account and resume your game progress.Q2: How does account linking work?A2: Travelers need to have a qualifying Microsoft Account, email account, or HoYoverse Account. After linking these accounts, the Microsoft Account and HoYoverse Account will share game progress.*The HoYoverse Account is registered through an email account, and they are distinct from each other. When email account and HoYoverse Account are mentioned later, please pay attention to the differences.Q3: What kind of account meets the linking requirements?A3: If the Microsoft Account currently logged in on the device is not linked to a HoYoverse Account, it is eligible for linking. There are two linking scenarios:1) If the Microsoft Account has not been used to log into a HoYoverse game before: The Microsoft Account can be linked to an existing HoYoverse Account that has game progress, allowing shared game progress.2) When logging into the HoYoverse game on Xbox Series X|S for the first time and selecting Quick Resume, the Microsoft Account will be considered as already having HoYoverse game progress. In this case, it can be linked to an email account that has not registered a HoYoverse Account. This email will automatically register a HoYoverse Account and link it to the Microsoft Account.This is under development and is not indicative of the final product.Travelers, please note that the following cases are not eligible for account linking:You cannot link an email account that has already registered for a HoYoverse Account with a Microsoft Account that has logged into a HoYoverse game. This is because once a Microsoft Account logs into a Hoyoverse game, it automatically registers a HoYoverse account, making it impossible to link it to another email account that already has a registered HoYoverse account.Therefore, if Travelers want to link a Microsoft Account that has logged into a HoYoverse game with an email account, they must ensure that the email account has not already registered for a HoYoverse Account.Q4: What do I need to do to link my accounts?A4: Depending on which of the two cases below applies to you, the procedure you need to follow will be slightly different.The two cases and their corresponding linking procedures are as follows:Case 1:I have game progress on other platforms and would like to link my HoYoverse account with a Microsoft Account that has not logged into a HoYoverse game.Linking procedure:On the Xbox Series X|S platform, using your Microsoft Account that has never previously logged in to a HoYoverse game, open the game for the first time. Follow the steps in the pop-up window to link your email account that has registered for a HoYoverse Account. This will link both accounts.*IMPORTANT: The pop-up window prompting you to link your accounts only appears when your Microsoft Account enters the game for the first time, after you agree to the Terms of Service. You can only link an existing HoYoverse Account from this pop-up window. If you skip the pop-up, your Microsoft Account will log in to the game and register a HoYoverse Account, after which it can no longer be linked to another HoYoverse Account.Case 2:I have game progress on Xbox Series X|S and would like to link my HoYoverse account to play on other platforms.Linking procedure:Log in to the game on Xbox Series X|S, then go to Settings > Account > User Center > Link Account and link your Microsoft Account that is logged in to Genshin Impact to an email account that has not registered for a HoYoverse Account. After linking, your game progress will be shared when you log into your HoYoverse Account to play on the same server on iOS/Android/PC.● Game Server Selection and PSN Platform LinkingQ5: What is the relationship between the HoYoverse account, HoYoverse games, and the game servers?A5: A HoYoverse account can correspond to game progress across various HoYoverse games. Specifically, for a single HoYoverse game, it can have progress across multiple servers. For example, a Traveler’s HoYoverse account in Genshin Impact can have progress on the Asia, Europe, America, TW, HK, MO servers simultaneously. Therefore, when Travelers link their HoYoverse account with other platform accounts, they should pay attention to the corresponding server relationships.Q6: Which servers can be accessed on Genshin Impact from the Xbox Series X|S platform? Is there a correlation between the store region of the Microsoft Account and the Genshin Impact servers?A6: The Xbox Series X|S platform can access the Asia, Europe, America, HK, TW, and MO servers for Genshin Impact. There is no correlation between the store region of the Microsoft Account and the Genshin Impact servers. Travelers can select their server based on their gaming preferences when logging into Genshin Impact on the Xbox Series X|S.Q7: How can accounts for PSN and Microsoft Accounts share Genshin Impact game progress?A7: If Travelers want to share Genshin Impact game progress between their account for PSN and Microsoft Account, they need to link both accounts to the same HoYoverse account.Travelers should note that the store region of the account for PSN corresponds to the Genshin Impact servers, while the Microsoft Account allows for server selection. Therefore, it’s important to confirm the server where the game progress is located during the linking process.For example, if a Traveler’s Genshin Impact progress is on the America server and their account for PSN corresponds to the Asia server, then after linking said account to the account for PSN and Microsoft Account, when logging in on the PSN platform, they will access the Asia server’s progress, and the progress on the America server will not be available. However, when logging in on the Xbox platform, they can select the server themselves, allowing them to access the progress on both the Asia and America servers as corresponding to their linked accounts.● OtherQ8: Can I unlink my Microsoft Account and HoYoverse Account after linking them?A8: Currently, you can only unlink the Microsoft Account from the HoYoverse Account once. Travelers, please consider carefully before carrying out account linking.Q9: If my Microsoft Account logs in to the game for the first time and the game closes unexpectedly when the linking pop-up window appears, will I still be able to carry linking out afterwards?A9: If this happens, the linking pop-up window will still appear the next time you log in to the game.Q10: After account linking, can I use my Microsoft Account to log in on iOS/Android/PC, or use the linked HoYoverse Account to log in on Xbox Series X|S?A10: The above login methods are not supported currently. Regardless of whether the accounts are linked, please note the following:1) Only HoYoverse Accounts and supported third-party accounts can be used to log in on iOS/Android/PC.2) Only a Microsoft Account can be used to log in on Xbox Series X|S.Q11: I already have HoYoverse game progress on my Microsoft Account. In the User Center, can I link it to an email account that has registered for a HoYoverse Account?A11: Currently, a Microsoft Account with existing game progress can only be linked to an email account that has not registered for a HoYoverse Account. A Microsoft Account with game progress is counted as having registered for a HoYoverse Account, and cannot be linked to an email account that has registered for a HoYoverse Account.Q12: How can I check the email account associated with my linked HoYoverse account?A12: After logging in to the game, you can check your associated email account under Settings > Account > User Center.Q13: Can one Microsoft Account be linked to more than one email account? Or can an email account that has registered for a HoYoverse Account be linked to a multiple Microsoft Accounts?A13: Currently, a Microsoft Account can only be linked to one email. Likewise, an email account that has been used to register a HoYoverse Account can only be linked to one Microsoft Account.Q14: My email has registered for a HoYoverse Account. After logging in to the game on Xbox Series X|S with a Microsoft Account, can I link said email account to the Microsoft Account via Settings > Account > User Center > Link Account?A14: In this case, account linking is not possible. A Microsoft Account that has previously logged in to HoYoverse games can only be linked to an email account that has not registered for a HoYoverse Account.It is recommended that Travelers use a Microsoft Account that has not previously logged in to a HoYoverse game and carry out account linking via the pop-up window that appears when first logging in to the game.Q15: My email account has been used to register for a HoYoverse Account, but I’ve never logged into any HoYoverse game. Can I log in on Xbox Series X|S and then link this email account to a Microsoft Account under Settings > Account > User Center > Link Account?A15: No. Currently, an email account that has been used to register for a HoYoverse Account cannot be linked to a Microsoft Account that has previously logged into the game.Travelers can change the email address currently linked to their HoYoverse Account to unlink the email account from their HoYoverse Account, or use an email account that has not been used to register for a HoYoverse Account to carry out linking.Q16: I missed the linking pop-up window that appeared the first time I logged in to the game with my Microsoft Account. Will this pop-up reappear? Can I still log in to the game on Xbox Series X|S and link my email account in the User Center?A16: The pop-up window only appears when the Microsoft Account logs in to a HoYoverse game for the first time, after you agree to the Terms of Service. Please watch out for it, because it will not reappear if missed.Q17: How do I enable the cross-save function between a Microsoft Account and a third-party account?A17:1) If the HoYoverse Account associated with the third-party account is linked to an email account: Using a Microsoft Account that has never logged into the game, please enter the game for the first time and follow the instructions that appear on the pop-up window to link the email account associated with your HoYoverse Account.2) If the HoYoverse Account associated with your third-party account is not linked to an email account, please log in to the game using your third-party account, link an email account in Settings > Account > User Center > Link Account, then follow the relevant account linking procedure to link your Microsoft Account.3) Currently, third-party accounts cannot be linked to Microsoft Accounts that has previously logged in to HoYoverse games.Q18: How can I check my linked account for Microsoft Account?A18: Log in to the game from any platform and view your linked Microsoft Account in Settings > Account > User Center.〓About Top-Ups〓Q1: Are Genesis Crystals or Battle Passes purchased on iOS/Android/PC and on Xbox shared between platforms via the cross-save function?A1: After account linking, Genesis Crystals obtained on iOS/Android/PC and Genesis Crystals obtained on Xbox will be linked for the same account. This also applies to Battle Pass purchases. When switching platforms, the Genesis Crystals from different platforms will be displayed. Travelers can use these Genesis Crystals as per usual.Q2: After linking my Microsoft Account, can I top-up Genesis Crystals on iOS/Android/PC for a HoYoverse Account registered on Xbox, or vice versa?A2: Top-ups for a HoYoverse Account registered and linked on Xbox can be carried out on Xbox, the Top-Up Center website, and iOS/Android/PC.〓About Bundle Rewards〓Q1: How do I obtain the wind glider “Wings of Fate’s Course Intertwined”?A2: The wind gliders will be sent via in-game mail.[Xbox Series X|S]Collection Period: Permanently available after the Version 5.2 update (including future versions)*The Version 5.2 update is scheduled to take place on November 20, 2024.Log in to Genshin Impact on Xbox Series X|S and reach Adventure Rank 2 or above to receive the corresponding in-game mail.The mail is valid for 30 days. Please claim it in time.Each UID can only receive the reward once.[Other Platforms]Collection Period: During Version 5.3 (after the Version 5.3 update on January 1, 2025 – before Version 5.4 maintenance on February 12, 2025)Log in to Genshin Impact on any platform and reach Adventure Rank 2 or above to receive the corresponding in-game mail.The mail is valid for 30 days. Please claim it in time.Each UID can only receive the reward once.Q2: Can I still obtain the wind glider “Wings of Fate’s Course Intertwined” if I log into the game on Xbox Series X|S after linking my Microsoft Account to a HoYoverse Account registered via iOS/Android/PC?A2: Yes. Log into “Genshin Impact” on Xbox Series X|S after the Version 5.2 update – before Version 5.4 maintenance (11/20/2024 after the Version 5.2 update – 02/12/2025 05:59:59) and meet the above criteria stated in A1 above to obtain the wind glider.Q3: Can I use the wind glider “Wings of Fate’s Course Intertwined” on platforms outside of Xbox Series X|S (iOS/Android/PC/PS)?A3: Yes, the wind glider “Wings of Fate’s Course Intertwined” can be used on other platforms.Q4: How can I obtain an Xbox Game Pass member Genshin Impact bundle?After each version update of Genshin Impact, Xbox Game Pass Ultimate members can log into the game on Xbox Series X|S to receive a bundle mail on their corresponding in-game account. Please remember to claim it in time, as the mail is valid for 365 days.Bundle contents are as follows:*Each Microsoft Account can only receive the corresponding bundle contents once per version.〓About Cross-Platform on Xbox〓Q1: Will Co-Op Mode on Xbox be any different after linking my account?A1: After account linking, we will add a cross-platform control function to Genshin Impact for Xbox. Travelers can use it to select Co-Op Mode preferences. When this function is disabled, there will be no differences in Co-Op Mode, and Travelers on Xbox and other platforms can play in Co-Op Mode together. When this function is enabled:1) Players can only enter Co-Op Mode with other players on Xbox.2) On the Co-Op Mode screen, players on Xbox and on other platforms will be unable to see each other’s Co-Op Team information.3) During Co-Op matching, a platform restriction rule will be added. If the host is a Xbox user, only users on the same platform can join the team. Players on Xbox will also be unable to join Co-Op teams where the host is playing on another platform.Q2: Where is the switch for the cross-platform control function on Xbox?A2: After logging into Genshin Impact on Xbox, go to the Paimon Menu > Settings > Other.〓About Friends〓Q1: When playing Genshin Impact on Xbox, how many Friends Lists will I have? Can I see my Friends Lists on both the Xbox platform and non-Xbox platforms?A1:After linking, there will be two Friends Lists, namely “Genshin Impact Friends” and “Genshin Impact Friends on ‘Xbox.'” The “Genshin Impact Friends” list can be viewed from any platform, but “Genshin Impact Friends on ‘Xbox'” can only be viewed on Xbox.Q2: What is the relationship between the “Genshin Impact Friends” and “Genshin Impact Friends on ‘Xbox'” lists?A2: “Genshin Impact Friends” are friends added from within the game. “Genshin Impact Friends on ‘Xbox'” are friends with a Microsoft Account who have played Genshin Impact on the same server. The two lists are independent of each other.Any changes that you make to your Friend List on iOS/Android/PC will not affect the status of the “Genshin Impact Friends on ‘Xbox'” list.If you delete a friend directly from your Microsoft Account, that friend will be removed from the “Genshin Impact Friends on ‘Xbox'” list, but not from the “Genshin Impact Friends” list.If you remove someone from the blocklist on your Microsoft Account, no changes will be made to the “Genshin Impact Friends” list, including its blocklist.Q3: Can I do things like chat and request to enter a friend’s world from both the “Genshin Impact Friends” and the “Genshin Impact Friends on ‘Xbox'” lists?A3: You can chat, request to enter friends’ worlds, and view their avatars from the “Genshin Impact Friends” list. You can view friend information or request to enter their world from the “Genshin Impact Friends on ‘Xbox'” list.Q4: How can I check the gamertag of “Genshin Impact Friends on ‘Xbox'”?A4: A friend’s gamertag cannot be displayed if either of you is logged into a platform other than Xbox.Gamertags are only visible on the Friends screen if both you and your friend are logged in on Xbox.These are all the questions and answers to this FAQ.If you have any further questions that you’d like us to answer, please contact us via the official Customer Service.Genshin Impact’s official Customer Service contact method:Email: genshin_cs@hoyoverse.com Genshin Impact • Game News & suggestions Repost allowed 492 5 2 1

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